Terms and Conditions for Biogenity IVS

Last Updated: 05/28/2019

Biogenity IVS
Dalgasgade 19, 3.
9000 Aalborg
Phone: +45 71116050
VAT: 39606925

Payment

Biogenity IVS accepts online payments with the following credit cards Visa, Mastercard.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website are exclusive of VAT.
The website uses the following currencies for pricing:
Euro (EUR)

Biogenity IVS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

If you regret your purchase (Withdrawal)

No right of refund is granted on goods purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted.

Learn more at forbrugerombudsmandens website.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Biogenity IVS, we need the following information:

 . Name
 . Address
 . Phone number
 . Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Biogenity IVS, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for Biogenity IVS have access to the information recorded about you.

The data manager in Biogenity IVS is: Kenneth Kastaniegaard.

We do not store and transmit customer information encrypted.

As registered with Biogenity IVS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact info@biogenity.com .

Cookies

On https://sales.biogenity.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at https://sales.biogenity.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve Biogenity IVS’s website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints

Complaints about product can be sent to:

Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
ec.europa.eu

When complaining you need to denounce our email address, info@biogenity.com, and the site, on which you made your purchase.